School of Population Health

Development of an evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience

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Information and communication technology’s (ICT) major strength is its ability to connect people, places and organisations in ways never before possible. For service organisations ICT is a powerful tool to manage client information and deliver co-ordinated and efficient services. Yet understanding of the mechanisms by which ICT integrates services and drives work practice change and improvements is poor. Internationally, aged and community services are in critical need of service integration to provide sustainable services to a growing population. Using this sector as a test-bed, the research will develop an innovative evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience.

Project Members
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Professor Johanna Westbrook
Visiting Professor
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Associate Professor Andrew Georgiou
Adjunct Associate Professor
Project Supporters

UnitingCare Ageing